Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.

How can I track my order?

Once your order has been shipped, tracking information will be sent to your email address when available.

Can I cancel my order?

Orders may be canceled before they have been processed or shipped. Once shipped, orders can no longer be canceled.

What is your return policy?

We offer a 30-day return policy. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

When will I receive my refund?

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Do you ship internationally?

Yes. We ship to many countries worldwide. Delivery times may vary depending on destination and customs processing.

What if I entered the wrong shipping address?

Please contact us immediately. We can update the address before shipment. Once an order has been shipped, address changes may not be possible.

How do I contact customer support?

You can contact us using the information below:

Email: support@martensmart.shop

Phone: +1 970-784-0507

Website: martensmart.shop