Refund policy

Refund & Return Policy

Last Updated: September 9, 2026

At MARTENSMART, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return according to the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • Unused

  • In its original condition

  • In its original packaging, where applicable

  • Accompanied by proof of purchase or order information

2. Items That May Not Be Eligible

Certain products may not be eligible for return due to their nature, including:

  • Final-sale items

  • Personalized or customized products

  • Products that cannot be returned for hygiene or safety reasons

  • Items damaged after delivery due to customer misuse

  • Gift cards, where applicable

If you are unsure whether your item qualifies, contact us before sending it back.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the request and determine the appropriate solution.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped, the customer is generally responsible for return shipping costs.

If the return is approved because of an error on our part or because the product arrived damaged or defective, we may provide appropriate return instructions.

5. How to Request a Return

To request a return, contact MARTENSMART at contact@martensmart.shop or +1 870-345-0042 with:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Relevant photographs, if applicable

Do not send products back without receiving return instructions when instructions are required.

6. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be available if an item has been used, damaged, or is missing components or original packaging.

8. Exchanges

If an exchange is available for the particular product, contact us before returning the item. Exchanges may depend on product availability.

9. Late or Missing Refunds

If you have been approved for a refund but have not received it, first check your payment account or bank statement.

If the refund still does not appear after the applicable processing period, contact us at contact@martensmart.shop.

10. Contact Information

MARTENSMART
1964 S Richards St
Salt Lake City, UT 84115
United States

Email: contact@martensmart.shop
Phone: +1 870-345-0042
Website: martensmart.shop